When someone passes away at home, your first call should be to the deceased own GP. In most cases he/she will attend to certify the death and issue the Medical Cause of Death Certificate.
If the death occurs outside of normal practice hours you should call 111. This will put you through to the out-of-hours Doctor and he/she should attend to certify the death. However, they will not be able to issue the medical cause of death certificate. This will be arranged for the next working day by the deceased own GP.
Once the Doctor has certified the death and upon permission, you can call us and we will collect the deceased, bringing them into our care at our Chapel of Rest.
For Dover and the surrounding areas: 01304 201665
For Folkestone and the surrounding areas: 01303 245500
We are available 24 hours a day, 365 days a year and will endeavor to attend within 90 minutes.
We will attend with one of our discreet ‘first call’ vehicles (which are not sign written) and all of the necessary equipment to ensure the removal of your loved one is carried out with the highest level of care, respect and dignity.
We will obtain all of the necessary details from you at the time and will be able to answer any questions that you may have.
When someone has passed away in a care home, the staff there will make all of the necessary telephone calls and then contact us once the Doctor has attended.
Only, upon permission, we will attend to collect the deceased.
We will obtain all of the necessary details from the care home, and will give you a courtesy call within 24 hours. Alternatively, you can contact us at any point and we will advise you on the next steps.
In the event that the death is sudden, unexpected or unnatural, you should phone 999 immediately. They will advise you on what to do next. In most cases the police will attend with a Doctor or paramedic and the death may be referred to the Coroner.
If this is the case, the deceased will be collected and taken to a local hospital Mortuary (usually – the William Harvey in Ashford or the QEQM in Margate) for a post mortem examination.
We will liaise between you (the family) and the Coroner and upon permission we will collect the deceased and bring them into our care.
If someone passes away in a hospital or hospice they will be transferred to their own Mortuary.
If you are not present at the time of death the relative support officer, patient’s clerk or administrator will contact you. They will also contact the last attending medical practitioner at the hospital / hospice to establish if they can issue a medical cause of death certificate.
In the event that the death is referred to the Coroner, a Coroner’s Officer will contact you and guide you through the next stages. We will liaise with you and the Coroner’s Officer throughout.
Once the medical cause of death certificate has been issued, the next stage will be to register the death.
You can book an appointment online: www.kent.gov.uk/registration Or call them on: 03000 41 51 51
A local death can be registered at any registrar’s office in Kent.
Upon completing the registration of the death, the Registrar will give you the main Death Certificate and also a Green Certificate. We will require the Green Certificate from you before the cremation or burial takes place.
When the cause of death has been identified, the Coroner will forward the relevant paperwork to the Registrar and also the Crematorium (if applicable).
In the event of an inquest, the Coroner will issue an interim certificate.
You can contact us at any point and we will guide you through the relevant stages.
“My family and I would like to thank you so much for the way in which
the funeral of my son was carried out, nothing was too much trouble
for you and the care and compassion shown by everyone at Farriers
made a very sad day a lot easier for us to deal with.
You are a remarkable family.
Thank you once again.”