Read the information below when a loved one has passed away.
When someone passes away at home, your first call should be to the deceased’s own GP. In most cases the Doctor should attend to certify the death and issue the Medical Cause of Death Certificate.
If the death occurs outside of normal practice hours you should call 111. The on-call Doctor should attend to certify the death; however, they will not be able to issue the medical cause of death certificate. (This will be completed by the deceased’s own GP the next working day.)
Once the Doctor has certified the death and upon permission, you can contact us and we will collect the deceased and bring them into our care at our chapels of rest.
You can contact us on one of the following numbers:
Dover and the surrounding areas: 01304 201665
Folkestone and the surrounding areas: 01303 245500
We are available 24 hours a day, 365 days a year and will endeavor to attend within 90 minutes.
We will attend with one of our discreet ‘first call’ vehicles (non-sign written) and all of the necessary equipment to ensure the removal of the deceased is carried out with the highest level of care, respect and dignity.
We will obtain all of the necessary details from you at the time and will be able to answer any questions that you may have.
When someone passes away in a care home, the manager or senior nurse will make all of the necessary telephone calls and then contact us once the Doctor has attended.
Upon permission, we will attend to collect the deceased.
We will obtain all of the necessary details from the care home, and we will give you a courtesy call within 24 hours. Alternatively, you can contact us at any point and we will advise you on the next steps.
In the event that the death is sudden, unexpected or unnatural you should phone 999 immediately. They will advise you on what to do next. In most cases the Police will attend with a Doctor or Paramedic and the death may be referred to the Coroner.
If this is the case, the deceased will be collected by the Coroner’s funeral director and taken to a local hospital mortuary (usually – the William Harvey in Ashford or the QEQM in Margate) for a post mortem examination.
We will then liaise between you (the family) and the Coroner and upon permission we will collect the deceased from the hospital mortuary and bring them into our care.
If someone passes away in a hospital or hospice they will be transferred to their own mortuary.
If you are not present at the time of death the relative support officer, patient’s clerk or administrator will contact you. They will also contact the last attending medical practitioner at the hospital/hospice to establish if they can issue a medical cause of death certificate.
In the event that the death is referred to the Coroner, a Coroner’s officer will contact you and guide you through the next stages. We will liaise with you and the Coroner’s officer throughout.
When the cause of death has been identified, the coroner will forward the relevant paperwork to the registrar and also the crematorium (if applicable). Upon completing the registration of the death and assuming the deceased is to be cremated, the registrar will give you the main Death Certificate only. We do not need this.
Upon completing the registration of the death and assuming the deceased is to be buried, the registrar will give you the main Death Certificate and also a Green Certificate. We will require the Green Certificate before the burial can take place.
In the event that the Coroner opens an inquest it will be adjourned and an interim certificate will be issued to enable the cremation or burial to take place. The inquest may not take place for a few months.